Monographie

WY 87 E53 (consultation sur place) - Monographie
Emotional and interpersonal dimensions of health services : enriching the art of care with the science of care / DUBÉ-RIOUX, Laurette ; Ferland, Guylaine ; MOSKOWITZ, D. S..
McGill-Queen's University Press, 2003, 200 p.


Mots-clés principaux
:
Médecine préventive et sociale
Prestation des soins de santé
Psychologie
Approche centrée sur la personne
Organisation des soins de santé et des services sociaux

Mots-clés secondaires : Émotion ; Infirmière et infirmier ; Organisation du travail ; Résultat des soins ; Satisfaction au travail ; Soins ; Stratégie d'adaptation

Résumé :

Contributors examine the degree to which the provision of health care is influenced by characteristics of the health service organization, such as the administrative structure and the human resources available. They demonstrate that job satisfaction and conditions play an important role in shaping the quality and effectiveness of care and discuss the emotional support health care providers need to avoid long-term exhaustion and ensure well being. Contributors identify qualities of the client-provider interaction that lead to positive health care outcomes, such as providing information, responding to patient concerns, facilitating interactions with the health care system, and encouraging participation in personal health care, and offer examples of innovative conceptual and analytical approaches to better health care practices.

Illustrations : ill.
Langue : Anglais
Doc n° : 19430 ISBN / ISSN : 0773525610
NumRec : 1943003
 

       

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consultation sur place


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